This guy is rude and has horrible business practices. I brought my wife's watch in and asked, "how much to change the battery?" "$10, " he said. I replied, "Ok. Do you think you could take out a link or two so it better fits my wife?" He said, "No problem."
About two minutes later, he asked my wife to try it on. It was still loose as he had only removed one link, so he removed another and it fit just fine. I handed him my credit card and he said, "$20." I asked, "$20? For what?" He told me it was $10 for the battery change and $10 for resizing. I told him that he only said $10 for the battery change and never mentioned a cost for the resize. I added that most places resize it for free. He commanded, "the resize takes longer than the battery change." Really guy?!?! It took you all of three minutes of your time! Man, I should be a watch repairman as this guy makes more than I do, and I'm an engineer!!! I should have just done it myself.
I am not a watch snob, but apparently this guy is. I do own a Citizen Signature Collection Eco-Drive, which I was wearing, but my wife's watch we bought used for $7.50 because she really liked the design. It shouldn't matter, but I feel like we were treated differently. I can't believe it cost nearly 3x as much for a resize and a battery. This is ludicrous!!! I'll never come back here and I don't recommend this rude, sneaky businessman unless you want to be part of his watch snob club and pay exorbitant amounts of money for simple tasks. Bottom line: be upfront with your customers BEFORE performing a service.